Privacy & Security

We’re dedicated to your safety and security. To learn more about the levels of control we use to help protect you, or to get tips on ways you can protect yourself, read below.

Remember: First Merit will never ask you for account numbers or passwords by phone, email, or text.
If you receive a suspicious email, text, or call claiming to be from First Merit, hang up and call us at (800) 480-4481.

What’s Your Cyber Personality?

Identify your approach to cybersecurity by answering a few questions, and we’ll show you some simple habits to help make your digital life more secure.

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First Merit’s Online Security Commitment

We are committed to providing a secure online experience for our current and prospective customers.

If you have more questions, please contact us

We’re ready to help in person, online or on the phone. If you are sending an email, learn about our Secure Mail option.

Call Us
To speak to a customer service representative, call (800) 480-4481.